TERMS AND CONDITIONS
General Hotel Policies
1. Check-in/Check-out Policies
Check-in and Check-out Times:
- Standard check-in time is from 2:00 PM onwards.
- Standard check-out time is by 12:00 PM.
Early Check-in and Late Check-out Fees:
- Early check-in requests are subject to availability and may incur an additional fee. Please contact the front desk in advance to check availability and associated costs.
- Late check-out requests are also subject to availability and will result an additional fee of 50% of room rate if check-out lateness is within 12PM and 4PM and 100% of room rate if check-out lateness is after 4PM.
Identification Requirements:
- All guests must present a valid government-issued photo ID at check-in.
- International guests are required to present a valid passport.
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2. Reservation Policies
Booking Confirmation and Payment Terms:
- A valid credit card or full cash deposit is required to guarantee your reservation.
- Full payment for the stay is required at check-in unless otherwise specified in your booking terms.
Cancellation and Refund Policies:
- For single rooms: All cancellation are subject to charges equivalent to 20% of the room rate reserved by the guest plus tax. Cancellation will no longer be acceptable within 24 hours of the proposed check in date. No shows will also be charged in full.
- For block bookings (5 rooms & above). All cancellation are subject to charges equivalent to 20% of the room rate. Cancellation will not be accepted after any time less than 48 hrs to proposed check in date.
- All refund requests shall be made by the guests in person or via call or via e-mail to the reservation officer. A completed refund voucher will be treated by our accounts department after authorization by management. The refund process will be completed within ten (10) working days from the initiation date.
No-show Policies:
- Reservations will be held until midnight on the day of arrival unless otherwise specified.
- If you do not check in by midnight and have not notified the hotel of a late arrival, your reservation may be canceled and a no-show fee equivalent to one night's stay will be charged.
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3. Guest Conduct Policies
Behavior and Noise Control:
- Guests are expected to behave in a manner that respects the comfort and safety of other guests and staff.
- Excessive noise or disruptive behavior will not be tolerated and may result in eviction without refund.
- Not more than two people are allowed in a room.
- Food and drinks from outside the hotel are not allowed in the premises.
- Damages of hotel properties will attract 100% charges of damaged property. All properties in the room are hotel property, and should NOT be taken away, anyone found in possession of the hotel property upon checkout or exit from the hotel is liable to a fine of ₦50,000.
Pet Policies:
- Pets are not allowed in the hotel, with the exception of service animals with proper documentation.
Smoking Policies:
- Joker Hotel and Suites is a non-smoking property. Smoking is prohibited in all rooms and public areas. Designated smoking areas are available outside the hotel.
- An outright check-out without refund and a fee of ₦100,000 will be charged to guests who violate the smoking policy.
4. Privacy Policies
Data Collection and Usage:
- Personal information collected during the booking and check-in process is used solely for the purposes of your stay and to enhance your experience at the hotel.
Confidentiality:
- We are committed to maintaining the confidentiality of your personal information. This information will not be shared with third parties except as necessary to process your reservation or as required by law.
Guest Information Protection:
- The hotel employs appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
5. Safety and Security Policies
Emergency Procedures:
- In case of an emergency, please follow the instructions provided by hotel staff and emergency response personnel.
- Emergency exits are clearly marked and evacuation plans are posted in all rooms and public areas.
Guest and Staff Safety Protocols:
- The safety and well-being of our guests and staff are our top priorities. The hotel follows strict safety protocols, including regular staff training and adherence to health and safety regulations.
Surveillance and Monitoring Policies:
- For the safety and security of our guests and staff, the hotel is equipped with surveillance cameras in public areas. These cameras are monitored by our security team to ensure a safe environment.
Supermarket Policies
1. Shopping Policies
Hours of Operation:
- The supermarket is open daily from 24/7.
Return and Exchange Policies:
- Items cannot be returned or exchanged after purchase even with a valid receipt.
- Perishable goods and personal care items are non-returnable.
Payment Methods Accepted:
- We accept cash, credit cards, and mobile payment options.
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2. Hygiene and Safety Policies
Food Handling and Safety Standards:
- All food products are handled according to strict hygiene and safety standards.
- Staff are trained in food safety protocols to ensure the highest quality of products.
3. Customer Conduct Policies
Behavior Expectations:
- Customers are expected to behave respectfully towards staff and other customers.
- Disruptive or abusive behavior will not be tolerated and may result in removal from the premises.
Shoplifting and Security Measures:
- Shoplifting is strictly prohibited. Security cameras are in operation, and offenders will be prosecuted.
- Bags and personal belongings may be checked at the entrance for security purposes.
Unisex Salon Policies
1. Appointment Policies
Booking and Cancellation Terms:
- Appointments can be booked online, by phone, or in person.
- Cancellations must be made at least 24 hours in advance. Late cancellations may incur a fee. Communicate with front desk for more information.
Late Arrival and No-show Policies:
- Clients arriving more than 15 minutes late may need to reschedule their appointment.
- No-shows will be charged 50% of the service fee.
2. Service Policies
Service Guarantees and Refund Policies:
- We guarantee the quality of our services. If you are not satisfied, please inform us immediately.
- Refunds are issued at the discretion of management and only if the service was not provided as agreed.
Hygiene Standards and Equipment Sterilization:
- All equipment is sterilized after each use to maintain the highest hygiene standards.
- Staff follow strict hygiene protocols, including hand washing and wearing gloves and masks.
3. Client Conduct Policies
Behavior Expectations:
- Clients are expected to treat staff and other clients with respect and courtesy.
- Disruptive or inappropriate behavior will not be tolerated.
Personal Belongings and Liability:
- Clients are responsible for their personal belongings. The salon is not liable for any lost or damaged items.
Lounge Policies
1. Reservation and Entry Policies
Table Reservation Terms:
- Reservations can be made online, by phone, or in person.
- A reservation deposit may be required, refundable if canceled 24 hours in advance.
- Reserved tables will be held for 30 minutes after the reserved time; after that, they may be released to other guests.
Entry Requirements and Age Restrictions:
- Guests must be 18 years or older to enter the lounge.
- Valid ID may be required for age verification.
- Dress code: Smart casual. No athletic wear or flip-flops.
2. Food and Beverage Policies
Minimum Spend Requirements:
- Certain tables or events may have a minimum spend requirement. Please check at the time of reservation.
Outside Food and Drink Restrictions:
- Outside food and beverages are not allowed in the lounge.
- All food and drinks must be purchased from the lounge menu.
3. Conduct and Noise Policies
Behavior Expectations:
- Guests are expected to behave respectfully towards staff and other patrons.
- Disruptive behavior, including excessive noise or aggression, will not be tolerated and may result in removal from the premises.
Music and Entertainment Guidelines:
- The lounge provides music and entertainment for the enjoyment of all guests. Personal music devices or loud conversations that disturb other guests are not permitted.
- Special events and live entertainment will follow specific schedules and noise regulations.
Restaurant Policies
1. Reservation and Seating Policies
Booking Requirements:
Reservations are recommended and can be made online, by phone, or in person.
Reservation confirmations will be sent via email or SMS.
Walk-in Seating Availability:
Walk-in guests are welcome and will be seated on a first-come, first-served basis.
During peak hours, there may be a waiting period for walk-in seating.
2. Menu and Service Policies
Special Dietary Requests:
The restaurant accommodates special dietary requests, including vegetarian, vegan, gluten-free, and allergy-specific needs. Please inform your server or mention your requirements when making a reservation.
Service Charges and Tipping Policies:
A service charge of 10% will be added to the bill for parties of six or more.
Tipping is appreciated but not mandatory. Additional gratuity can be added at the guest’s discretion.
Swimming Pool Policies
1. Usage Policies
Pool Hours and Access:
- The swimming pool is open daily from 8:00 AM to 10:00 PM.
- Access to the pool is restricted to hotel guests and registered visitors.
Age and Supervision Requirements:
- Children under the age of 14 must be accompanied by an adult at all times.
- Lifeguards are on duty during pool hours, but parental supervision is required for children.
2. Safety and Hygiene Policies
Pool Rules and Safety Guidelines:
- No diving is allowed in the pool.
- Running, rough play, and pushing are prohibited in and around the pool area.
- Glass containers and sharp objects are not allowed in the pool area.
Hygiene and Health Regulations:
- All guests must shower before entering the pool.
- Guests with open wounds or contagious conditions are not permitted in the pool.
- Appropriate swimwear is required. Street clothes are not allowed in the pool.
3. Conduct Policies
Behavior Expectations:
- Guests are expected to respect the comfort and safety of others.
- Loud music, excessive noise, and disruptive behavior are not permitted.
Equipment and Facility Care:
- Pool equipment, including floatation devices, must be used properly and returned after use.
- Guests are responsible for keeping the pool area clean and disposing of trash in designated bins.
Bar Policies
1. Age and Identification Policies
Minimum Age Requirements:
- The minimum age for entry into the bar is 18 years.
- Alcoholic beverages will not be served to anyone under the age of 18.
ID Verification Procedures:
- Valid ID must be presented upon request to verify age.
- Acceptable forms of ID include driver’s licenses, passports, and government-issued identification cards.
2. Service Policies
Responsible Service of Alcohol:
- The bar staff is trained in responsible service of alcohol and will refuse service to intoxicated individuals.
- Guests are encouraged to drink responsibly and arrange for safe transportation if necessary.
Food and Drink Menu Policies:
- All food and drinks must be purchased from the bar menu.
- Outside food and beverages are not allowed in the bar area.
3. Behavior and Safety Policies
Conduct Expectations:
- Guests are expected to behave respectfully towards staff and other patrons.
- Aggressive behavior, harassment, and excessive noise will not be tolerated and may result in removal from the premises.
Security Measures:
- Security personnel are present to ensure the safety and well-being of all guests.
- The bar area is monitored by security cameras for safety purposes.
Gym Policies
1. Membership and Access Policies
Membership Terms and Conditions:
- Memberships are available on a monthly, quarterly, and annual basis.
- Members must check in at the reception desk before using the gym facilities.
- Memberships are non-transferable and non-refundable.
Guest Passes and Day-Use Policies:
- Guests can purchase day passes at the reception desk.
- Day pass users must adhere to all gym policies and regulations.
- Guest passes are valid only for the day of purchase and cannot be shared.
2. Safety and Equipment Policies
Equipment Usage Guidelines:
- Members and guests must use gym equipment as intended and follow all posted instructions.
- Report any damaged or malfunctioning equipment to staff immediately.
- Return all equipment to its designated place after use.
Safety and Hygiene Standards:
- Wipe down equipment before and after use with provided sanitizing wipes.
- Appropriate gym attire and athletic shoes are required at all times.
- Food and beverages (except water) are not allowed in the gym area.
3. Conduct and Behavior Policies
Gym Etiquette and Behavior Expectations:
- Be considerate of others and avoid loud or disruptive behavior.
- Use headphones for personal music devices.
- Respect personal space and share equipment during peak hours.
Personal Trainer Availability and Rules:
- Personal trainers are available by appointment only.
- Members are encouraged to book sessions in advance.
- Only hotel-approved trainers are allowed to offer training services in the gym.
Photoshoot Policies
1. Booking and Payment Policies
Reservation Terms:
- Reservations for photo shoots must be made at least 48 hours in advance.
- Bookings can be made online, by phone, or in person at the reception desk.
Fee Structure and Payment Methods:
- The fee for in-house guests is ₦60,000 per hour, and for walk-in guests, it is ₦100,000 per hour.
- Full payment is required at the time of booking.
- Accepted payment methods include cash, credit cards, and mobile payments.
2. Usage Policies
Allowed and Prohibited Activities:
- Photo shoots are permitted in designated areas only.
- Moving or rearranging hotel fixtures, such as planters, chairs, and tables, is prohibited.
- Activities that may damage hotel property or disrupt hotel operations are not allowed.
Number of People Allowed:
- A maximum of three people are allowed during the photo shoot: the photographer, a lighting assistant, and one other person.
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3. Damage and Liability Policies
Responsibility for Damages:
- Guests are responsible for any damages caused during the photo shoot.
- A refundable caution fee of ₦100,000 is required and will be returned if no damage occurs.
Liability Waivers:
- Guests must sign a liability waiver acknowledging responsibility for damages and agreeing to the terms and conditions of the photo shoot policy.
- The hotel is not liable for any injuries or accidents that occur during the photo shoot.
Laundry Policies
1. Service Policies
Laundry and Dry-Cleaning Services Offered:
- Joker Hotel and Suites provides both laundry and dry-cleaning services.
- Laundry services include washing, drying, and folding of garments.
- Dry-cleaning services cater to delicate and special fabric items.
Turnaround Time and Special Requests:
- Standard turnaround time for laundry is 24 hours.
- Express services are available upon request with additional charges.
- Special requests such as stain removal or garment pressing can be accommodated.
2. Pricing and Payment Policies
Service Pricing Structure:
- Laundry prices are based on garment type and size.
- Dry-cleaning prices vary depending on the fabric and item complexity.
- A detailed price list is available at the reception desk and online.
Payment Methods Accepted:
- Payments for laundry services can be made in cash, credit/debit cards, or through mobile payment platforms.
- Charges are settled upon collection of the cleaned items.
3. Damage and Loss Policies
Liability for Lost or Damaged Items:
- While every care is taken with laundry items, Joker Hotel and Suites is not liable for damage due to normal wear and tear or items with inherent weaknesses such as aging fabrics.
- In case of lost or damaged items due to negligence, the hotel will compensate up to a maximum amount based on the item’s value and condition.
Claims Process:
- Guests must report any damage or loss immediately upon receiving their items.
- Claims will be assessed by the hotel management, and compensation will be provided based on the assessment.
Hall Policies
1. Booking and Payment Policies
Reservation Terms and Deposits:
- Event hall reservations must be made in advance with a deposit.
- Deposits are non-refundable but can be applied to rescheduled events with sufficient notice.
Cancellation and Refund Policies:
- Cancellations made within 30 days of the event date will forfeit the deposit.
- Refunds for cancellations made earlier than 30 days will be subject to administrative fees.
2. Usage and Conduct Policies
Event Guidelines and Restrictions:
- Events must comply with local laws and hotel policies.
- Noise levels must be kept within acceptable limits to minimize disruption to other guests.
Guest Conduct Expectations:
- Guests are expected to behave responsibly and respectfully towards hotel staff and other guests.
- Disorderly conduct or behavior that disturbs the peace will result in immediate removal from the premises.
3. Damage and Liability Policies
Responsibility for Damages:
- Hosts are responsible for any damages caused to the event hall or hotel property during their event.
- A refundable damage deposit of ₦100,000 is required and will be returned if no damage occurs.
Security and Safety Measures:
- Security personnel are available to ensure the safety of all guests and to monitor the event.
- Fire safety equipment and emergency exits must be kept clear and accessible at all times.
Kitchen Policies
1. Service and Delivery Policies
Operating Hours and Menu Availability:
- The outdoor kitchen and grill operate daily for 24 hours non-stop.
- Our menu includes a variety of grilled meats, seafood, and vegetarian options, with seasonal specials available.
- Menu items are subject to availability and may change without prior notice.
Delivery Terms and Conditions:
- Delivery services are available within Benin City alone.
- Orders must be placed at least 30 minutes before the desired delivery time.
- A delivery fee will be applied to all orders, with a minimum order amount required for delivery.
2. Hygiene and Safety Policies
Food Handling and Safety Standards:
- All food is prepared following strict hygiene and safety standards.
- Staff are trained in proper food handling and sanitation practices.
- Regular inspections and audits are conducted to ensure compliance with health regulations.
3. Customer Conduct Policies
Behavior Expectations:
- Customers are expected to behave respectfully towards staff and other guests.
- Disorderly conduct, including excessive noise and disruptive behavior, will not be tolerated and may result in removal from the premises.
Outdoor Area Usage Guidelines:
- The outdoor kitchen and grill area is designated for dining and socializing; please keep the area clean and dispose of trash properly.
- Guests are encouraged to enjoy their meals within the designated seating areas and avoid blocking pathways or exits.
- Personal grills or cooking equipment are not allowed in the outdoor area.
WEBSITE TERMS OF USE
By accessing or using our website, you agree to comply with and be bound by the following terms of use. Please read these terms carefully. If you do not agree with these terms, please do not use our website.
1. Acceptance of Terms
By using our website, you acknowledge that you have read, understood, and agree to be bound by these terms of use, our privacy policy, and any other applicable policies and agreements.
2. Changes to Terms
Joker Hotel and Suites reserves the right to modify these terms of use at any time. We will notify you of any changes by posting the new terms on our website. Your continued use of the website after such changes constitutes your acceptance of the new terms.
3. Use of the Website
Permitted Use:
- You may use our website for lawful purposes only.
- You agree not to use the website in any way that could damage, disable, overburden, or impair it, or interfere with any other party's use and enjoyment of the website.
Prohibited Use:
- You agree not to use the website for any unlawful or prohibited activity.
- You must not attempt to gain unauthorized access to any part of the website or any systems or networks connected to the website.
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4. Intellectual Property
Ownership:
- All content on the website, including text, graphics, logos, images, and software, is the property of Joker Hotel and Suites or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
Limited License:
- You are granted a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes.
- You must not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any part of the website without prior written consent from Joker Hotel and Suites.
5. User Content
Submissions:
- By submitting any content to our website, you grant Joker Hotel and Suites a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media.
Responsibility:
- You are solely responsible for the content you submit and must ensure that it does not infringe on the rights of any third party or violate any laws.
6. Disclaimers and Limitation of Liability
Disclaimer of Warranties:
- The website is provided on an "as is" and "as available" basis. Joker Hotel and Suites makes no representations or warranties of any kind, express or implied, as to the operation of the website or the information, content, materials, or products included on the website.
Limitation of Liability:
- Joker Hotel and Suites will not be liable for any damages of any kind arising from the use of the website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
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7. Links to Third-Party Sites
Our website may contain links to third-party websites that are not controlled or operated by Joker Hotel and Suites. We are not responsible for the content, privacy policies, or practices of any third-party websites. You access these websites at your own risk.
8. Governing Law
These terms of use are governed by and construed in accordance with the laws of the federal republic of Nigeria, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in the federal republic of Nigeria for the resolution of any disputes arising out of or relating to these terms or your use of the website.
9. Contact Information
If you have any questions about these terms of use, please contact us here
Privacy Policy
Joker Hotel and Suites ("we," "our," "us") is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and protect your information when you visit our website. By using our website, you agree to the terms of this privacy policy.
1. Information We Collect
Personal Information:
- We may collect personal information that you provide to us, such as your name, email address, phone number, mailing address, payment information, and any other information you choose to provide.
Non-Personal Information:
- We may collect non-personal information about your visit to our website, including your IP address, browser type, operating system, referral source, length of visit, pages viewed, and other similar information.
Cookies and Tracking Technologies:
- Our website uses cookies and similar tracking technologies to enhance your experience, gather information about your use of the site, and remember your preferences.
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2. How We Use Your Information
Personal Information:
- To process and manage your reservations and bookings.
- To respond to your inquiries and provide customer service.
- To send you promotional materials, newsletters, and other communications.
- To personalize your experience on our website.
- To improve our website and services.
Non-Personal Information:
- To analyze website usage and performance.
- To administer and protect our website and business.
- To gather demographic information for aggregate use.
3. How We Share Your Information
Third-Party Service Providers:
- We may share your information with third-party service providers who assist us with our business operations, such as payment processing, data analysis, marketing, and customer service.
Legal Requirements:
- We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers:
- In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.
4. Data Security
Protection Measures:
- We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, alteration, and disclosure.
No Guarantee:
- While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Your Choices and Rights
Opt-Out:
- You may opt-out of receiving promotional communications from us by following the instructions in those communications or by contacting us directly.
Access and Correction:
- You have the right to access and update your personal information. You can do this by contacting us at the information provided below.
Data Deletion:
- You may request that we delete your personal information, subject to certain exceptions. Contact us to make such a request.
6. Children's Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.
7. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website. Your continued use of the website after such changes constitutes your acceptance of the new terms.
8. Contact Us
If you have any questions or concerns about this privacy policy, please contact us here
Account Agreement
This Website Account Agreement ("Agreement") sets forth the terms and conditions governing the creation and use of an account on the Joker Hotel and Suites website ("Website"). By creating an account on our Website, you ("User," "you," "your") agree to comply with and be bound by this Agreement. If you do not agree to these terms, please do not create an account.
1. Account Creation
Eligibility:
- You must be at least 18 years old to create an account.
- By creating an account, you represent and warrant that you meet these eligibility requirements.
Account Information:
- You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
2. Account Security
Password Protection:
- You are responsible for maintaining the confidentiality of your password and account information.
- You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
Account Activity:
- You are responsible for all activities that occur under your account.
- Joker Hotel and Suites is not liable for any loss or damage arising from your failure to comply with this security obligation.
3. Use of Account
Permitted Use:
- You may use your account to make reservations, manage bookings, access special offers, and for other purposes as provided on our Website.
Prohibited Use:
- You must not use your account for any unlawful or prohibited activity.
- You must not impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.
4. Account Termination
Termination by User:
- You may terminate your account at any time by contacting us at the information provided below.
Termination by Joker Hotel and Suites:
- We reserve the right to suspend or terminate your account and access to the Website at any time, with or without cause, and with or without notice.
5. Privacy
Personal Information:
- Your account registration and use of the Website are subject to our Privacy Policy, which describes how we collect, use, and protect your personal information.
6. Limitation of Liability
No Liability:
- Joker Hotel and Suites will not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or your account.
7. Disclaimer of Warranties
No Warranties:
- The Website and account services are provided "as is" and "as available." Joker Hotel and Suites makes no representations or warranties of any kind, express or implied, as to the operation of the Website or the information, content, materials, or products included on the Website.
8. Governing Law
Jurisdiction:
- This Agreement is governed by and construed in accordance with the laws of the federal republic of Nigeria, without regard to its conflict of law principles.
- You agree to submit to the exclusive jurisdiction of the courts located in the federal republic of Nigeria for the resolution of any disputes arising out of or relating to this Agreement or your use of the Website.
9. Changes to This Agreement
Modification:
- Joker Hotel and Suites reserves the right to modify this Agreement at any time. We will notify you of any changes by posting the new Agreement on our Website.
- Your continued use of the Website after such changes constitutes your acceptance of the new terms.
10. Contact Us
If you have any questions about this Agreement, please contact us here
Website Security
Joker Hotel and Suites ("we," "our," "us") is committed to protecting the security of our website and the personal information of our users. This Website Security Policy outlines the measures we take to safeguard your data and ensure a secure online experience. By using our website, you agree to the practices described in this policy.
1. Data Encryption
Secure Sockets Layer (SSL):
- Our website uses SSL encryption to protect the transmission of your personal and payment information. SSL encryption ensures that data transferred between your browser and our servers is secure and private.
2. Access Controls
User Authentication:
- Access to your account is protected by a password that you create. We recommend using a strong, unique password and changing it regularly.
- Multi-factor authentication (MFA) may be implemented to provide an additional layer of security.
Role-Based Access:
- Access to sensitive data within our systems is restricted to authorized personnel only, based on their roles and responsibilities.
3. Data Storage and Protection
Secure Data Storage:
- Personal data is stored on secure servers that are protected by firewalls, intrusion detection systems, and other advanced security technologies.
Data Retention:
- We retain personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law.
4. Regular Security Audits
Internal Audits:
- We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems and processes.
Third-Party Audits:
- Independent security experts may be engaged to perform third-party audits and penetration testing to ensure the robustness of our security measures.
5. Software Security
Updates and Patch Management:
- Our systems and applications are regularly updated with the latest security patches and updates to protect against known vulnerabilities.
Secure Development Practices:
- We follow secure coding practices and guidelines to minimize the risk of security flaws in our software.
6. Incident Response
Incident Management:
- We have a comprehensive incident response plan in place to promptly address any security breaches or incidents. This includes identifying, containing, and mitigating the impact of security incidents.
Notification:
- In the event of a data breach that affects your personal information, we will notify you promptly in accordance with applicable laws and regulations.
7. User Responsibilities
Password Security:
- Users are responsible for maintaining the confidentiality of their account passwords and for all activities that occur under their account. We recommend using strong, unique passwords and changing them regularly.
Phishing Awareness:
- Users should be cautious of phishing attempts and suspicious emails. Joker Hotel and Suites will never ask for your password or sensitive information via email.
8. Compliance
Legal Requirements:
- We comply with applicable data protection and privacy laws, including GDPR, CCPA, and other relevant regulations.
Industry Standards:
- Our security practices align with industry standards and best practices to ensure the highest level of protection for our users.
9. Changes to This Policy
Policy Updates:
- We may update this Website Security Policy from time to time. We will notify you of any changes by posting the new policy on our website. Your continued use of the website after such changes constitutes your acceptance of the new terms.
10. Contact Us
If you have any questions or concerns about this Website Security Policy, please contact us here
By having specific policies, terms, and conditions for each area, Joker Hotel and Suites can ensure a consistent and high-quality experience for all guests and customers. These tailored policies address the unique needs and expectations of each aspect of our operations, from our luxurious rooms and world-class gym to our exquisite restaurant and vibrant lounge. This attention to detail not only enhances guest satisfaction but also maintains the highest standards of service and safety across all our facilities. Clear guidelines help manage guest conduct, protect privacy, ensure safety, and uphold hygiene standards, creating an environment where guests can relax and enjoy their stay without concerns. Furthermore, these comprehensive policies enable our staff to deliver exceptional service with confidence, knowing they are supported by well-defined procedures. By prioritizing structured and transparent policies, Joker Hotel and Suites reaffirms its commitment to excellence and guest-centric hospitality.